Quality Assurance

About this position

We are looking for a fast-paced and detail-oriented person to join our team as a Warehouse Associate. This person will be instrumental in reviewing inbound return orders, quality reviews for rented used inventory, preparing rented inventory for cleaning, along with additional tasks as needed – such as inbounding cleaned inventory and maintaining inventory locations. The right candidate will be able to quickly get caught up to speed on our return and inventory processes and softwares.

Tasks & Responsibilities

Responsibilities & Duties: ● Supports all aspects of day-to-day returns and inventory processes. This includes, but is not limited to, reviewing and processing customer returns, grading QA levels, receiving and processing cleaned inventory. ● Quickly and correctly review returns for BNTO in line with the company’s standards for efficiency and quality ● Maintain our warehouse rented products inventory zones, fully evangelizing our standard operating procedures and exhibiting stellar behaviors. ● Use all provided inventory management tools and software ● Liaise with cross-functional partners to maintain proper available inventory. ● Work closely with others, including picking team, for troubleshooting anything related to inventory and fulfillment.

Requirements

Experience & Skills: ● 1+ year experience in quality control and returns processing, inventory management, including work in a warehouse environment, preferred ● Ability to work with a high sense of urgency and integrity – you realize that time is of the essence to meet all deadlines. ● Strong verbal and written communication skills; can patiently and effectively communicate with a diverse and multicultural group of peers across time zones and continents ● Ability to professionally and effectively work in an office environment ● Ability to lift between 15 and 50 pounds at a time, to stand for long periods of time, and to frequently push/pull, walk, and occasionally bend, stop, crawl or reach above shoulders or to kneel. ● Ability to follow – and even elevate – our operating procedures regarding inventory, order fulfillment, shipment receiving, pricing, and more. ● You believe that feedback is a gift; you can receive and grow from feedback, and you’re comfortable sharing thoughtful feedback to others as needed ● Nimble, scrappy and adaptable with a high sense of urgency. Can roll with the punches and thrive in a fast-paced, early-stage startup environment, including pitching in to support other persons and teams ● A positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity ● Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work ● Ability to work a flexible schedule ● Ability to learn and correctly utilize our company’s systems and software's ● Proficiency in Google Workspace and Microsoft Office including Excel