Customer Service

About this position

Would you like to launch your career with one of the most successful logistics organizations worldwide? We are looking for Air Customer Care Specialist to join our Air Logistics team. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with our client. Specifically, the Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. Schedule: 5 consecutive workdays (this includes weekend days- flexibility is required)

Tasks & Responsibilities

- Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates, customer quotations into AirLOG/QTAir and requisite Customer Wiki page. - Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multichannel communication streams. - Collaborate with sales to develop customer specific work instructions and implement continuous improvement measures that ensures the overall health of our relationship with our customers. - Complete Forwarding Sub Ledger closure of customer shipments using ACON and within the requirements as stipulated by our corporate financial goals (accuracy, timeliness). - Receive and submit final customer rate requests (Freightnet or the Pricing Team). - Report to Air Logistic Customer Care Manager

Requirements & Benefits

- Associate's degree or equivalent experience - 2+ years Customer Service experience - 1+ years of experience in Office environment - Proficient Microsoft 365