Claims Customer Service Rep - Bi-Lingual (English/Spanish)

About this position

**Must be Bi-Lingual (English and Spanish)** Gojob is hiring a **Customer Service Rep** for an auto insurance company located in **Franklin, TN**. You will be responsible for supporting all claim functions with a focus on loss reporting and incoming call service. This position requires you to be self-motivated, able to work well with average supervision, and the ability to prioritize work in a fast-paced environment where priorities are constantly changing. **Work hours & Pay:** - 8am - 5pm - $16.50/hr

Tasks & Responsibilities

**Responsibilities:** - Gather and probe for information from the insured or claimant in order to open a loss and forward the information to claims. - Handle incoming calls from our insured, agents and claimants in a professional manner, being able to resolve problems in real time. - Take new loss reports by phone, mail, and facsimile while meeting the quality and efficiency goals set for the department. - Provide the customer with a positive claims reporting experience. - Provide quality and accurate support functions for the claims department. This entails, but is not limited to: transcriptions, manual claim assignments and translations as required

Requirements

**Qualifications:** - High School diploma or equivalent. - 5 or more years’ experience in related business field - A minimum of 1 year experience in customer service field. - Must be able to speak both English and Spanish - Microsoft Word, Excel, Windows 95 or above, Microsoft Outlook, AS400, OnBase systems, and ShoreTel phone system. - Good interpersonal, written and oral communication skills including phone skills and accurate typing. - Basic knowledge of automobile insurance - Self-motivated, able to work well with average supervision At Gojob, we celebrate workplace diversity. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. To read our Candidate Privacy Information Statement, click here: https://gojob.com/en_us/privacy-policy/